Manor Wildlife Park - Terms and Conditions

Website and Copyright

  • All content on this website is copyrighted by Manor Wildlife Park unless stated otherwise. You must get permission to reproduce or modify any content.

  • Manor Wildlife Park is not liable for errors on the website or content on linked third-party sites.

User Obligations

  • Using the site means you accept these terms and conditions. Manor Wildlife Park can change these terms anytime, and continued use means you accept the updates.

Intellectual Property

  • All site content is owned by Manor Wildlife Park. It can only be used for personal, non-commercial purposes.

Terms of Use

  • The site must be used lawfully without infringing others' rights or enjoyment.

Disclaimer/Liability

  • The site and content are provided "as is." Manor Wildlife Park is not liable for any inaccuracies, errors, or damages arising from site use.

  • Manor Wildlife Park does not guarantee the site will be error-free or free from viruses. The site’s availability and content may change without notice.

Products and Services

  • All products and services mentioned are subject to availability and are intended for use in the UK.

Indemnity

  • Users agree to indemnify Manor Wildlife Park against any claims from using the site.

Law and Jurisdiction

  • These terms are governed by English law and disputes are subject to English courts.

Tickets

  • Definitions: Child (2-16 years), Adult (17-64 years), Concession (disabled, carer, senior, student), Senior (65+ years), Infant (under 2 years, free entry).

  • Tickets are non-refundable and valid only until their expiration date. Specific offers (e.g., "Charles Goes Free") have additional terms.

Annual Passes

  • Annual passes are non-refundable and non-transferable. They must be presented for admission.

  • Passes are valid for 12 months from the first visit and may not be valid for all events.

  • Pembrokeshire Pass - Available to Pembrokeshire residents only, proof of residency may be required.

  • Selected special event days may be excluded from the annual pass or accessible at an extra fee.

  • Lost passes can be reprinted for £1. An adult must accompany children under 15.

  • The park also reserves the right to cancel memberships if they are found to be used fraudulently or if the necessary documentation for certain types of memberships (like those requiring proof of disability) is not provided.

Animal Experiences

  • Experiences are booked on a first-come, first-served basis and are subject to availability.

  • If you require a specific date, please contact us to confirm availability before purchasing. Purchasing an experience does not guarantee your preferred date.

  • Bookings are non-refundable if your preferred date is unavailable and was not confirmed before purchase.

  • Manor Wildlife Park reserves the right to reschedule or cancel experiences for animal welfare, health or safety reasons. If we cancel your experience, you will be offered an alternative date or a refund..

Security

  • CCTV is used for security and safety purposes.

Photography and Recordings

  • Personal photos and videos are allowed. Commercial use requires permission. Manor Wildlife Park may use visitor photos for promotional purposes.

Social Media Competitions

  • Each competition has specific terms and conditions.

Member Admission

  • Annual pass holders cannot use their free entry benefit for these special event dates.

  • Members can attend these events for an additional fee of £5 per event.

  • Members must present their valid annual pass upon arrival to gain entry at the discounted rate.

Ticket Purchase and Entry

  • Tickets for special events must be purchased separately. Standard entry fees apply to non-members.

  • All visitors, including members, must show their tickets and memberships (if applicable) at the entrance.

Non-Transferable and Non-Refundable

  • Tickets purchased for these special events are non-transferable and non-refundable.

  • The additional £5 fee for members is also non-refundable.

Identification Requirements

  • Members must present their annual pass and a valid photo ID to verify their membership status.

General Admission Rules

  • Standard park rules and regulations apply during these special events.

  • Manor Wildlife Park reserves the right to refuse entry or remove individuals for behavior that is inappropriate or disruptive with no refund being awarded for any behaviour that is deemed inappropriate, disruptive, or abusive.

Changes and Cancellations

  • Manor Wildlife Park reserves the right to change or cancel event dates and times without prior notice.

  • In the event of cancellation by the park, ticket holders will be notified as soon as possible, and alternative arrangements or refunds will be considered.

Contact Information

  • For any questions or further information, please contact Manor Wildlife Park at info@manorwildlifepark.co.uk or call [Insert Contact Number].

Acceptance of Terms

  • By purchasing tickets or attending these special events, you agree to abide by these terms and conditions.